Delotha I.T. Consulting
One Sysadmin's Projects
Project maintained by Delotha
Delotha is owned and operated by Ryan Loudfoot
KEY SKILLS
Technical
- Intermediate support of all versions of Windows, up to and including Windows 10
- Entry-level support of Linux desktops and servers (Ubuntu and CentOS)
- Includes installing and configuring software, mostly for hosting websites
- Racking and cabling network hardware
- Diagnosis and replacement of computer hardware
- Completed CompTIA A+ certification
- Basic programming skills in various languages
- Not enough to write a program from scratch, but I commit bug fixes to a few small open source projects
- I write my own BASH scripts for basic tasks
- Intermediate experience installing, configuring, and using WordPress to build websites
- Basic experience installing, configuring, and using Nagios, Puppet/Foreman, SaltStack, and Zabbix
Management
- Participate in recruitment tasks (reviewing resumes, phone interviews, and face-to-face interviews)
- Rewrite of the entire interviewing process (with a glowing approval from my team lead)
- Learn effective leadership tools and principles from Manager Tools podcast
- Apply effective network building from Career Tools podcast
- Learn about motivation and demotivation from talks by Dan Ariely
- Provide peer leadership to help build my team at Q9 Networks
- Perform my own quarterly reviews and have them reviewed by my supervisor
- Analyze peers to use their strengths to improve relationships
Other
- Very proactive, extremely motivated to resolve root causes. I own my problems and my problems get solved.
- Exceptional problem solving skills, utilizing thorough analysis as well as both deductive and inductive reasoning to determine a most likely cause, and work through likely solutions.
- Able to write documentation and policy/guidelines so they aren’t ‘what to do’ and instead are ‘expected outcome’. This allows autonomy/ownership in the process while still ensuring company goals are achieved Implement peer coaching to help each of my co-workers learn additional skills
- Everyone should be able to be promoted with minimal pain caused to the team left with a vacancy
- Excellent team player, including using independent research to improve relationships
- Comfortable learning from my failures. We all fail sometimes, but learning from our failures is what sets us apart and allows us to grow and succeed in the future.
- Extensive use of a pump truck, not that it’s very complicated
- Train new team members from day-1 to productive peers. I have trained 4 excellent team members so far.
- Effective at advanced-but-simple security teaching tools
- Audit and order office and coffee supplies within a yearly budget
- Build relationships with individuals in other departments so I can resolve issues when my department doesn’t have the knowledge. This means being the primary contact for my department, so those people know that I give my time and knowledge to them when requested.
- Full clean Ontario driver’s license
- Valid Canadian passport
CAREER SUMMARY
ServiceNow (March 2020-current) - Data Centre Engineer
- Lead the team for major projects for all ServiceNow Ontario sites
- Perform hardware replacement for servers
- Assist in maintaining accurate inventory management, and order supplies
- Assist in writing documentation for my position
- Physical deployment and decommissioning of new racks within the data centre
- Diagnose and troubleshoot connection issues
Q9 Networks Inc/Bell National Hosting Services (July 2015-March 2020) - Data Centre Technician
- Complete Team Lead tasks including ordering supplies
- Perform training for new peers
- Assist Team Lead with phone and face-to-face interviews
- Volunteer and serve as peer mentor for new employees
- Initiate, plan, and implement rewrite of training documentation for my position
- Complete basic ITIL training
- Analyze and create postmortem reports and recommend procedural improvements
- Coordinate with every other department to resolve customer or internal issues
- Maintain open communication with other departments, becoming a preferred contact
- Rack and cable rack-mounted hardware
- Perform tape rotations and hand-offs with Iron Mountain
- Perform basic phone and hands-on support for customers
- Work as a team to cover 24-hour rotation, including night shift
Delotha I.T. Consulting (Self-Employeed) (February 2004-current) - Server Administrator/Technical Consultant
- Maintain Linux servers, including Apache, PHP, MySQL, PostgreSQL, and FTP
- Provide support to website developers in managing and securing their Linux servers
- Manage domains, DNS, and SSL certificates, including monitoring renewal dates
- Provide recovery consultations after disasters and implementing new procedures
- Plan and implement disaster-recovery and new backup procedures
- Perform telephone technical assistance and training
Playfair Coffee Distributing (July 2004-July 2015) - Website Designer, Service Technician, Delivery Driver
- Update and maintain website
- Setup and maintain web store
- Manage hardware and software, including upgrades and migrations
- Diagnose and service coffee equipment
- Deliver coffee supplies and maintain customer relationships
EDUCATION AND QUALIFICATIONS
- College Diploma: Systems Analyst Co-Op Program - Graduated in 2001 - Sheridan College, Brampton, Ontario, 4-year program